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CH 4

Affect : A broad range of emotions that people experience

Emotions : Intense feelings that are directed at someone or
something

Moods : Feelings that tend to be less intense than emotions and that lack a contextual stimulus

Positive affect: a mood dimension that consists of specific positive emotions such as excitement, self-assurance, and cheerfulness at the high end and boredom, sluggishness, and tiredness at the low end

Negative affect: a mood dimension that consists of emotions such as nervousness, stress, and anxiety at the high end and relaxation, tranquility, and poise at the low end

Positivity offset: the tendency of most individuals to experience a mildly positive mood at zero input ( when nothing in particular is going on )

Affect intensity: individual differences in the strength with which individuals experience their emotions.

Illusory correlation: the tendency of people to associate two events when in reality there is no connection.

Emotional Labor: An employee’s expression of organizationally desired emotions during interpersonal transactions at work.

Emotional Dissonance: inconsistencies between the emotions people feel and the emotions they project

Felt emotions : the individual’s actual emotions

Displayed: emotions that are organizationally required and considered appropriate in a given job.

Surface Acting: displaying appropriately but not feeling those emotions internally

Deep Acting: changing internal feelings to match display rules - very stressful

Emotional Intelligence (EI): the ability to Detect and to manage emotional cues and information.

Emotional Contagion: the process by which people’s emotions are caused by the emotions of others.