هذي الأسئلة اللي بداية أول فصل
chapter 1
what is operations management?
Why is operations management important in all types of organization?
What is the input–transformation–output process?
What is the process hierarchy?
How do operations processes have different characteristics?
What are the activities of operations management?
Chapter 2
why is operations performance important in any organization?
How does the operations function incorporate all stakeholders’
objectives?
What does top management expect from the operations function?
What are the performance objectives of operations and what are
the internal and external benefits which derive from excelling in
each of them?
How do operations performance objectives trade off against
each other?
Chapter 3
what is strategy and what is operations strategy?
What is the difference between a ‘top-down’ and a ‘bottom-up’ view
of operations strategy?
What is the difference between a ‘market requirements’ and an
‘operations resources’ view of operations strategy?
How can an operations strategy be put together?
بالتوفيق