رد: سلوك تنظيمي
What are the main components of attitudes? Are these components related or unrelated?
.
Cognitive component
Affective component
Behavioral component
They are closely related
.......................................
2. Does behavior always follow from attitudes? Why or why not? Discuss the factors that affect whether behavior follows from attitudes.
.
No, sometimes the reverse is true according to Leon Festinger.
Because of Cognitive Dissonance
Importance of elements
Degree of individual influence
Rewards involved in dissonance
...................................
3. What are the major job attitudes? In what ways are these attitudes alike? What is unique about each?
.
Job Satisfaction
Job Involvement
Organizational Commitment
Affective and Continuance Commitment and Normative and Organizational commitment
It is less important now than in past – now perhaps there is more of an occupational commitment, or a loyalty to a profession rather than a given employer. There is a positive relationship between organizational commitment and job productivity, however, modest. Evidence suggests that these attitudes are highly-related. Some employees though, seem to be predisposed to be positive or negative about many things. Additional job attitudes include improved organizational support and employee engagement that are work-related attitudes that also need to be understood by managers. Overall, there is some distinction, but a lot of overlap.
.............................................
4. How do we measure job satisfaction?
.
Single global rating (one question/one answer) - Best
Summation score (many questions/one average) - OK
....................................
5. What causes job satisfaction? For most people, is pay or the work itself more important?
.
Pay and personality
Pay only to a point. After about $40,000 a year there is no relationship between amount of pay and job satisfaction
Personality can influence job satisfaction. Negative people are usually not satisfied with their jobs. Overall, those with positive core self-evaluation are more satisfied with their jobs.
....................................
6. What outcomes does job satisfaction influence? What implications does this have for management?
.
Job Performance
Organizational Citizenship Behaviors
Customer Satisfaction
Absenteeism.
Turnover
Workplace Deviance
most managers are either unconcerned about or overestimate worker satisfaction.
......................................
7. Is job satisfaction a uniquely U.S. concept? Does job satisfaction appear to vary by country?
.
No, but most of the research so far has been in the U. S. There is some variance in job
satisfaction by country. Western workers appear to be more satisfied than those in
Eastern cultures
|